Frequently Asked Questions

(Teacher/Student site FAQS - Click here)

I have an account. Can I use the same login credentials for and, although they look similar, are completely different web sites. iPads cannot run the flash files used on That's why we built this site that uses different technology.

Short answer: No. You need separate Teacher accounts for each site. If you want to make the same Quiz available to your students on both Desktop/Laptop computers and on their iPad, you will need to create Quizzes with the same content on each site. It's really not as difficult as you might think.

From time to time, when I refresh a page on my iPad, I get a "white screen." What's going on with that? Safari has gotten "confused." The simple fix is to close Safari and re-open it again. You might also need to turn off your iPad after closing Safari, turn it back on, and then re-open Safari. Or it could be that your internet connection was temporarily dropped. It is best to not refresh our dictionary, quiz or game pages altogether. Menu pages and information pages are fine to refresh.

From time to time, when I open a page, I get a message that "This site has illegally embedded our source code. Busting you out, please wait..." What's up with that? As and have become increasingly popular, other sites have attempted to "steal" our content by embedding our site within theirs. We have installed a few lines of code to help to prevent that from happening. When a page loads really fast, you might see that message temporarily displayed. Just ignore it and continue on. If you are at our site, everything will continue to play just fine. If it is from another site, you will be redirected back to ours and the pages will still continue to display properly for you.

  I can see your videos OK, but they always run in super slow motion the first time through. After that, they play fine. Why is this? Our site is designed to be run on a 300 Kbps DSL (or faster) connection. If you are viewing the site on a 56k modem or a slower DSL line, you can still participate in the site, but the videos will play slower the first time you play them. Once a video has fully loaded, it will replay at normal speed.  

I can't hear any audio, even though I have audio turned all the way up on my device. None of our dictionaries use audio. But, some of our special pages like "Signing With Cindy" do. Sometimes you will hear audio and, sometimes, you will not.

Is your site content available on CD or DVD? This would be helpful for dial-up users. As of right now, we have made the decision that will only be available online, not through CD or DVD distribution. Our first priority, for the time being, is to make a premiere educational tool for use in the classroom, under the supervision of a qualified ASL teacher. And, toward that goal, all of our time is invested in site revisions,  completions, and new program offerings.

  How can I be sure your signs are accurate? What are your qualifications? Please keep in mind that ASLPro should not be used as a stand alone tool to learn American Sign Language. ASLPro is designed for use by classroom teachers as a facilitating resource under qualified teacher supervision. 

Although we make every effort to insure that our signs are accurate, mishaps can occur when linking the files or from other technical errors. If you think a sign is inaccurate, we would be pleased if you would report, using our Contact Form.

Our About Us outlines the qualifications of our teachers/interpreters. Please also see our Terms and Conditions page for more information.


  I've never seen some of your signs before. Are you sure they are correct? Please keep in mind that ASLPro should not be used as a stand alone tool to learn American Sign Language. ASLPro is designed for use by classroom teachers as a facilitating resource under qualified teacher supervision. 

As you know, ASL signs can represent many words (depending upon context) and English words can be represented by many signs. Signs also vary by regional setting. (Our models are located in the state of Texas.)

"Tornado" - for example - can be signed as displayed on our site or can also be signed by T's facing each other, rotating around each other, and rising to the right.

Which sign a teacher (and our Sign Modelers, as well) chooses to use is a matter of personal choice and/or frequency of use in the regional setting. We want to make ASLPro as complete as possible. But, unfortunately, we have not had the opportunity, yet, to post all available alternate signs for a specific word. If you see a sign that you do not recognize, you should certainly continue using the sign that your teacher has taught you. He or she has chosen the best signs based on your regional usage.

We are pleased to make our site available to the general public and love it when we receive comments from our users. Thank you.  However, please keep in mind that ASLPro has been created as a reference tool to be used primarily in the classroom for ASL students at many different learning levels.

The mature Deaf user or already proficient ASL user, arriving at our site, will find some of our signs different from what they might use. While a mature user might fingerspell some of the signs where we do not, please bear in mind that a new student of ASL needs a basic vocabulary to launch their studies. They cannot fingerspell well as a new signer. Neither can a two-year-old be expected to fingerspell a large number of words, even if they are "short" words.

And, indeed, while our database is growing rapidly, we cannot include "every" sign used in every region of the United States. We have added alternate signs for many of our words and will continue to expand as time permits. Our technology does not allow us to display the regional/national origin of our signs. If you have a question about any sign, be sure to ask your instructor for clarification. He/she is your best resource for learning ASL.

Please see our Terms and Conditions page for more information.


  I notice that most of your signs do not include facial expressions or lip movement as they would be in normal ASL conversation. I was wondering, “Why?” There is a two-fold response to this answer.

First, some facial expressions form the initial sound of the word being signed.  This would allow students to simply lip-read rather than concentrate on the sign itself.  As our quizzes pull from our Sign Database, we purposefully omitted this type of facial expression. 

Secondly, we are aware that some of our signs lack necessary facial expressions (different from those explained above).  Each of our valued Sign Models are different and have different levels of facial expressions.  As we continually improve the site, we are aware of the need to improve facial expressiveness.

Please keep in mind that ASLPro should not be used as a stand alone tool to teach American Sign Language. ASLPro is designed for use by classroom teachers as a facilitating resource under qualified teacher supervision.  We are mainly a reference tool, and our signs will be similar to signs found in most ASL dictionary resources in book form, which also omit facial expressions and lip movements. 

Again, we want to thank you for visiting ASLPro, and for keeping these site limitations in mind while viewing the content.


  You don't have one of the signs I was looking for. Can the sign be added? With a database now containing thousands of words, we are no longer accepting requests for new signs. We are focusing our energies, instead, on the development of new tools for classroom teachers. Thank you for your understanding.  
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